Customer Support Specialist
New
T
Tenant TurnerProperty management software
Cebu, Philippines. Davao Region, Philippines, US Eastern or Central business hoursContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent written English skills
- Experience
- 2+ years of customer support experience
- Required Skills
- HubSpotZendeskTroubleshootingCustomer support
Requirements
- Have 2+ years of customer support experience, ideally in a SaaS or tech-forward company.
- Demonstrate excellent written English skills, with clear, professional, and warm messages.
- Have experience with live chat and email support tools such as HubSpot, Zendesk, Intercom, or Freshdesk.
- Be self-directed and organized, with the ability to manage a queue of conversations independently.
- Be tech-savvy and able to learn new software quickly.
- Have reliable high-speed internet and a quiet, dedicated home office setup.
- Be available to work US Eastern or Central business hours.
- Property management platform experience, such as AppFolio or Buildium, is a plus.
- Be available for a fully remote, full-time contract position.
Responsibilities
- Handle inbound customer questions and issues via live chat and email ticketing.
- Troubleshoot product issues and guide customers to the right solution.
- Resolve and track tickets accurately, escalating when needed.
- Help new customers get started with Tenant Turner.
- Contribute to internal documentation and knowledge base updates.
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