Forward Deployed Engineer (Immuware)
New
P
PropelusHealthcare IT
Remote - USFull-TimeSenior
Salary120,000 - 140,000 USD per year
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Job Details
- Experience
- 5+ years in a technical, customer-facing role; 4-5 years navigating Azure, JavaScript, and Typescript; 2-3+ experience operating in Notion and Jira
- Required Skills
- SQLJavascriptTypeScriptC#JiraAzureNotion
Requirements
- Have 5+ years in a technical, customer-facing role, such as solutions engineer, implementation consultant, technical account manager, or forward deployed engineer.
- Have 4-5 years navigating Azure, JavaScript, and TypeScript, with a strong background in SQL and Azure SQL database management.
- Have 2-3+ experience operating in Notion and Jira.
- Demonstrate proficiency in C# and comfort reading a codebase, debugging, and writing scripts or small features.
- Have experience building on SaaS platforms, including non-trivial workflows, rules, forms, reports, integrations, or role and permission structures.
- Be able to scope enterprise customer issues, identify root causes, and drive solutions to resolution.
- Be comfortable leading technical working sessions with non-technical stakeholders and communicating with customer executives, technical staff, and internal product and engineering teams.
- Have experience writing clear, well-scoped bug reports and feature requests.
- Be able to work through delays, bugs, and scope pushback while maintaining customer trust.
- Be comfortable adapting to novel problems and changing policies and regulations.
- Preferred: experience in healthcare IT, Employee Health, or occupational health.
- Preferred: familiarity with immunization tracking, credentialing workflows, OSHA and state health reporting requirements, APIs and integrations, and Immuware or similar platforms.
Responsibilities
- Lead regular technical working sessions with customers to address changing regulatory, organizational, and workflow needs.
- Identify, configure, script, and write code to solve customer needs, including workflow setup, rule-building, field configuration, user and role management, reporting, data corrections, integrations, and small platform changes.
- Translate Employee Health requirements, including OSHA compliance and state-specific immunization mandates, into solutions in the Immuware platform.
- Question customer requests and select the simplest solution that addresses the underlying problem.
- Document solution designs in Notion and update items in Jira as scoped bug reports and feature requests.
- Turn one-off fixes into reusable templates, decision trees, or product improvements.
- Triage net-new module or record-type additions that may require a Letter of Work or ARR change to Customer Success Managers and Professional Services.
- Partner with Customer Success Managers on customer calls as the technical counterpart and lead workflow-specific education and walkthroughs.
- Identify configuration gaps or risks and execute solutions to maintain customer relationships.
- Manage multiple customer environments and distinguish issues that require a direct fix, support ticket, or product change.
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