Senior Technical Customer Support Engineer
New
C
ClickHouseDatabase software
This is a remote position, but candidates must be located in Singapore.Full-TimeSenior
SalaryA USD$500 Home office setup if you’re a remote employee.
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Job Details
- Languages
- Strong written and verbal English communication skills
- Required Skills
- AzureClickhouseDistributed Systems
Requirements
- Bring technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Have previous technical experience in a role such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
- Be available according to the scheduling required to deliver high-quality 24x7 support in a global, distributed environment.
- Have strong written and verbal English communication skills.
- Be able to work fully remotely with reliable connectivity.
- Experience with ClickHouse is a bonus.
- Experience with open-source technologies as a user, community member, or contributor is a bonus.
- Experience with Azure, GCP, or AWS is a bonus.
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ is a bonus.
Responsibilities
- Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community channels, and meetings.
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source.
- Share solutions through documentation, knowledge bases, blogs, meetups, webinars, and training.
- Work with Support Services, Engineering, Go to Market, and Product Management to help define functionality required by users and customers.
- Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers.
- Provide first-line technical support, on-call coverage, and guidance within required SLAs.
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