Client Analyst II

New

bswiftBenefits administration

Remote- US, Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.Full-TimeMiddle

Salary22 - 29 USD per hour

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Job Details

Hold a bachelor’s degree from a four-year college or university, or have an equivalent combination of education and experience.
Demonstrate advanced proficiency in Microsoft Excel.
Have working knowledge of Microsoft Office products.
Have extensive experience working with databases, including data interpretation and manipulation.
Have strong analytical and problem-solving skills, with the ability to think creatively and independently.
Have effective verbal and written communication skills for collaborating with clients and internal teams.
Have experience with benefits administration systems, payroll systems, HRIS, or related software platforms.
Prior experience supporting ACA processing is preferred.
Experience in a client-facing, service-oriented environment is preferred.
Familiarity with benefits enrollment cycles and annual open enrollment support is preferred.

Provide ongoing service delivery to support client requirements and business needs.
Serve as first-level system support for assigned clients and maintain their benefits websites.
Audit and review files to ensure data integrity and accuracy, and manage inbound and outbound file processing.
Research, analyze, and resolve participant cases and inquiries.
Execute client-specific reporting and support ACA processing activities.
Perform system testing for platform releases and annual enrollment activities, and review release documentation for client impacts.
Execute operational processes outlined in client Admin Guides and configure and test system functionality for projects and enrollments.
Complete billing tasks, including invoice generation, payment posting, and receivables reconciliation.

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