Dutch-Speaking Pandora Customer Expert
New
M
Mercier Consultancy GroupLuxury retail
Workable workplace: remote; Workable locations: Greece. Netherlands. Belgium. Malta. Portugal. Sofia, Sofia City Province, BulgariaFull-Time
SalaryCompetitive Monthly Salary. 2 Extra Salaries Per Year (13th and 14th salary). Monthly Performance Bonus.
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent Dutch (spoken and written) is mandatory for this role.
- Required Skills
- Quality AssuranceCustomer support
Requirements
- Be a native or fluent Dutch speaker, with spoken and written fluency.
- Hold a valid EU passport.
- Have a demonstrated passion for the luxury goods industry.
- Have an eye for detail.
- Bring excellent communication skills and the ability to deliver a high-end service experience.
- Previous experience in premium retail or high-touch customer support is highly preferred.
Responsibilities
- Represent Pandora as a brand ambassador and uphold the values of the luxury goods industry.
- Provide customer support by phone, email, and chat to Dutch-speaking clientele.
- Assist customers with product inquiries, order management, and loyalty program benefits.
- Resolve complex inquiries and maintain high customer satisfaction.
- Participate in ongoing brand training on product collections and jewelry craftsmanship.
- Maintain quality assurance standards.
- Build long-term client relationships through proactive, professional, and empathetic communication.
View Full Description & ApplyYou'll be redirected to the employer's site
