Account Manager (Email Marketing)
New
J
JobgetherEmail marketing
Based in South Africa, approximately 8 hours per day, Monday through Friday, aligned with Eastern TimeContractManager
Salary not disclosed
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Job Details
- Experience
- At least 2 years of experience working at an agency
- Required Skills
- SlackNotionAccount Management
Requirements
- Have at least 2 years of experience working at an agency, ideally in account management, client services, or a similar client-facing role.
- Have experience communicating directly with clients and strong written communication skills.
- Understand the e-commerce lifecycle journey and how email and SMS channels work together from first website visit through repeat purchase.
- Have practical knowledge of email marketing activities, including flows, campaigns, pop-ups, and performance reporting.
- Be familiar with Klaviyo, Omnisend, Slack, ClickUp, and Notion.
- Be comfortable using Claude and ChatGPT to support day-to-day account management.
- Have a strong ownership mentality and the ability to manage responsibilities independently and proactively identify next steps.
- Be highly organized and detail-oriented, with strong prioritization and creative problem-solving skills.
- Be able to work under pressure while maintaining quality, deadlines, and client communication.
- Be available to work approximately 8 hours per day, Monday through Friday, aligned with Eastern Time.
- Experience with Hiro Analytics or similar marketing analytics platforms is an advantage.
Responsibilities
- Act as the primary point of contact for assigned clients through Slack and email.
- Own client work from briefing and planning through execution and delivery.
- Plan one-time projects and ongoing retainer work, keeping priorities and deadlines clear.
- Allocate daily tasks across copywriters, designers, and implementers.
- Review email flows, campaigns, pop-ups, and performance reports against briefs and brand standards.
- Track priorities, deadlines, responsibilities, and handoffs using project-management and documentation tools.
- Monitor account performance through Klaviyo, Omnisend, and analytics platforms, and translate results into actionable next steps and client updates.
- Use Claude and ChatGPT to support drafting, planning, summarization, and account-management workflows.
- Identify opportunities to improve client outcomes, delivery processes, and team efficiency.
- Manage account performance and delivery, ensuring client work is completed on time and agreed objectives are addressed.
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