Senior CRM Analyst
New
J
JobgetherCRM marketing
Based in BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 5 years of hands-on CRM experience
- Required Skills
- Data AnalysisSalesforceCRM
Requirements
- Have at least 5 years of hands-on CRM experience.
- Have strong knowledge of Salesforce and practical experience with Salesforce Marketing Cloud.
- Have proven experience working on customer lifecycle optimization projects.
- Understand CRM operations, campaign execution, customer journeys, and lifecycle strategies.
- Use data analysis to generate actionable business insights.
- Communicate and collaborate effectively across multidisciplinary teams.
- CRM or digital marketing certifications are a plus.
- Agency or consulting experience is desirable.
- Knowledge of the Insider platform is an advantage.
Responsibilities
- Develop and implement CRM strategies to improve conversion and performance across customer lifecycle stages.
- Support the design and execution of customer journeys and CRM campaigns, translating strategies into operational activities.
- Plan and conduct tests and experiments to validate hypotheses and optimize campaigns.
- Measure and analyze CRM campaign performance and turn results and customer data into actionable insights.
- Collaborate with Data, Martech, UX, and other internal teams to integrate CRM initiatives and align them with customer experience objectives.
- Identify opportunities to improve customer lifecycle performance, engagement, and growth.
- Provide guidance and operational support to the assigned CRM team to support efficient, high-quality execution.
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