Product Specialist
Inactive
J
JobgetherLife sciences software
Eligible hiring locations are Germany, Switzerland, Ireland, the United Kingdom, and Spain.Full-TimeMiddle
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary61,500 - 74,700 EUR per year
Job Details
- Experience
- 1–5 years of experience in product specialist, customer success, consulting, or a related customer-facing technology role.
- Required Skills
- Project ManagementCustomer Success
Requirements
- Have 1–5 years of experience in product specialist, customer success, consulting, or a related customer-facing technology role.
- Have experience configuring, supporting, or implementing software solutions.
- Bring experience with clinical research, drug development, R&D, or regulatory submission software; this is highly preferred.
- Quickly understand client requirements, identify appropriate solutions, and communicate them clearly.
- Address customer needs, manage expectations, and build effective working relationships.
- Bring strong organizational skills and switch efficiently between multiple priorities and customer requirements.
- Have excellent written and verbal communication skills.
- Hold a bachelor’s degree or have equivalent relevant professional experience.
- Understanding of the life sciences drug development process is a plus.
- Familiarity with life sciences compliance requirements is a plus.
Responsibilities
- Configure software solutions, including workflows, document types, AI prompts, customer style guides, and formatting standards.
- Translate customer business processes and requirements into product configurations and solution approaches.
- Train customers, end users, and administrators to use products and configured solutions.
- Coordinate customer projects and deliverables within agreed scope and timelines.
- Provide post-go-live administrative and product support across multiple customer accounts.
- Support pre-sales by understanding prospective customer needs, demonstrating solutions, and contributing to proposals.
- Analyze and support deployment of new product features and capabilities.
- Maintain production and sandbox environments.
- Create regular and ad hoc customer reports based on business and product requirements.
- Collaborate with customers and internal stakeholders to manage expectations, resolve issues, and support product adoption.