Bilingual (Spanish) Training Specialist
New
K
Keeper SecurityCybersecurity software
Location: County Cork, Ireland; Location Category: Remote, Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Must be bilingual, native Spanish with English fluency (both verbal and written).
- Experience
- 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
- Required Skills
- Project ManagementMicrosoft OfficePresentation skillsSaaS
Requirements
- Have 1+ years of experience in training development and delivery.
- Have experience in a SaaS B2B environment or equivalent customer service environment preferred.
- Be a native Spanish speaker with fluency in English, both verbally and in writing.
- Have a strong understanding of SaaS products and technologies.
- Have experience with Google Docs and MS Office tools.
- Adapt training content to different audience needs and skill levels.
- Bring strong communication and presentation skills.
- Have organizational and project management skills.
- Manage customer relationships effectively.
- Demonstrate analytical and problem-solving skills.
- Work independently and as part of a team across global regions and time zones.
Responsibilities
- Conduct customer training sessions and tailor content to different audiences and skill levels.
- Create training materials, including guides, videos, webinars, and other resources.
- Deliver virtual training sessions, workshops, and webinars on software usage, customization, and optimization.
- Encourage participation, questions, discussion, and hands-on learning during training.
- Assess customer training needs, gather feedback, and improve training programs and materials.
- Provide post-training support and follow-up sessions to address questions and support successful adoption.
- Maintain accurate records of customer configurations, customizations, and communications.
- Organize training materials and resources for easy access and reference.
- Share training insights with internal teams to support product enhancements and customer support.
- Communicate verbally and in writing with Spanish- and English-speaking customers.
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