Technical Support Specialist I
J
JenzabarHigher education software
Workable workplace: remote; Workable locations: United States; Location: United StatesFull-TimeEntry
Salary$47,000-$56,000/year; This position is eligible for an annual bonus in addition to a full range of benefits.
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Job Details
- Required Skills
- SQLHTMLJavascript
Requirements
- Experience troubleshooting web applications or enterprise software.
- Functional knowledge of higher education registration, financial aid, or other student and enrollment-related areas.
- Use a structured problem-solving approach with attention to detail and curiosity.
- Prioritize and manage multiple support cases in a fast-moving environment.
- Preferred: bachelor's degree in Computer Systems or a related field, or equivalent demonstrated experience such as relevant coursework or certifications.
- Preferred: experience in a support desk, helpdesk, or SaaS support environment.
- Preferred: familiarity with HTML/JavaScript and ability to write and interpret SQL queries.
- Preferred: comfort with logs, stack traces, browser developer tools, and technical diagnostics.
- Preferred: familiarity with relational databases, networks, Windows/Server environments, or application servers.
- Preferred: experience creating knowledge base articles, guides, or documentation.
- Preferred: experience with Jenzabar One (J1), JICS, or Jenzabar business office modules.
Responsibilities
- Provide technical support for Jenzabar products, troubleshooting functional and system-level issues.
- Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows.
- Prioritize multiple cases based on urgency, impact, and customer expectations.
- Communicate with customers, peers, Cloud Ops, Product, and Engineering teams.
- Document findings, troubleshooting steps, and solutions for customers and the internal knowledge base.
- Escalate issues to Product Development with complete and accurate context.
- Build product and technical expertise through training, documentation, and hands-on learning.
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