API Support Engineer

JobgetherAPI software

Based in IndiaFull-Time

Salary not disclosed

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Job Details

Have strong professional experience supporting or working with APIs in a customer-facing technical support, support engineering, or similar environment.
Have hands-on knowledge of REST APIs, JSON, HTTP methods, and authentication mechanisms such as OAuth and API tokens.
Be able to read and understand code in JavaScript, Python, or a similar programming language.
Demonstrate the ability to reproduce technical issues, investigate root causes, and communicate findings clearly to Engineering teams.
Be comfortable working directly with customers, partners, and developers to resolve complex technical problems.
Have strong written and verbal communication skills for technical case management, documentation, and engineering escalations.
Experience supporting SDKs, developer platforms, APIs, or extensibility frameworks is an advantage.
Ability to understand C++, C#, or C code and associated compilation requirements is a plus.
Experience with third-party technology partners or developer ecosystems is beneficial.
Previous experience in L2/L3 Support, Support Engineering, Technical Account Support, or a comparable customer-facing technical role is preferred.
Familiarity with media, broadcast, production workflows, or related technology environments is an advantage.

Provide technical support to customers and partners using APIs, SDKs, and developer-facing platform capabilities.
Troubleshoot API usage, authentication, licensing, configuration, testing, and integration issues.
Reproduce reported issues in test environments and collect logs, payloads, diagnostics, and technical context.
Triage cases and distinguish implementation or usage issues from product defects, regressions, and partner-specific problems.
Escalate confirmed defects to Engineering with reproduction steps, impact assessments, evidence, and technical context.
Advise technology partners and developers on integration patterns, platform limitations, best practices, and SDK questions.
Contribute to API documentation, troubleshooting guides, knowledge-base articles, and developer resources.
Identify recurring support issues and documentation gaps, collaborating with Engineering and Product on improvements.
Participate in customer-impacting incident response and post-incident reviews involving API functionality.

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