Member Growth Operations Associate Manager
New
J
JobgetherHealthcare communications
Based in United StatesFull-TimeManager
Salary$84,000–$110,000 annual salary, with starting compensation determined by location, qualifications, and experience. Equity and bonus opportunities.
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Job Details
- Experience
- 4+ years of experience in marketing operations, campaign operations, project management, or a related discipline.
- Required Skills
- Project ManagementHTMLQuality Assurance
Requirements
- Have 4+ years of experience in marketing operations, campaign operations, project management, or a related discipline.
- Demonstrate project management experience coordinating dependencies, managing multiple deadlines, and driving work through completion.
- Bring exceptional attention to detail and a disciplined, methodical approach to quality assurance.
- Be able to learn technical systems, interconnected workflows, and new operational processes quickly.
- Balance strategic context with hands-on execution across different communication channels and systems.
- Use strong written and verbal communication, sound judgment in clarifying requirements, and early risk escalation.
- Prioritize effectively in a fast-paced environment and adapt to changing business needs, campaign volumes, and team priorities.
- Use AI tools proactively to improve productivity and operational efficiency.
- Preferred: Experience with Braze or another customer engagement platform.
- Preferred: Experience creating or editing email templates, including familiarity with HTML and dynamic personalization.
- Preferred: Experience executing direct mail campaigns or working with print and fulfillment vendors.
- Preferred: Familiarity with audience segmentation, eligibility or member data files, campaign suppression rules, and data validation.
- Preferred: Experience with Asana, Notion, Jira, Google Workspace, or Chamaileon.
- Preferred: Experience in healthcare, benefits, or another regulated environment.
Responsibilities
- Build, update, and maintain email templates and campaign assets in Braze.
- Perform quality assurance across email, SMS, direct mail, and related workflows, checking content, links, personalization, audience criteria, client-specific language, and technical configurations.
- Execute direct mail campaigns through PostGrid and Cornerstone, coordinating proofs, production schedules, approvals, and vendor handoffs.
- Translate approved custom communication requests into campaign plans, configurations, and QA processes.
- Prepare campaign playbooks, Canvases, launch configurations, and operational readiness checks for new client launches.
- Coordinate file-ingestion requirements, data validation, and syncing into Braze with implementation, data, and marketing operations stakeholders.
- Track dependencies, handoffs, project plans, and deadlines for campaigns and launches.
- Manage assigned campaigns or processes from intake through completion and provide backup coverage across team workflows.
- Maintain client-level content management language updates, the Braze catalog, operational documentation, and playbooks.
- Process Do Not Contact requests across channels and identify opportunities to improve processes, accuracy, documentation, and scalability.
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