Member Growth Operations Associate Manager
New
V
Virta HealthVirtual healthcare
Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.Full-TimeManager
Salary$84K - $110K; $84K – $110K • Offers Equity • Offers Bonus; Salary Range $84K – $110K • Offers Equity • Offers Bonus. For this role, the compensation range is $84,000 to $110,000.
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Job Details
- Experience
- 4+ years of experience in marketing operations, campaign operations, project management, or a related field.
- Required Skills
- Project ManagementHTMLQuality Assurance
Requirements
- Have 4+ years of experience in marketing operations, campaign operations, project management, or a related field.
- Demonstrate project management experience organizing dependencies, managing multiple deadlines, and driving work to completion.
- Bring exceptional attention to detail and a disciplined approach to quality assurance.
- Learn technical systems and workflows quickly and move between strategic context and hands-on execution.
- Communicate clearly in writing and verbally, clarify requirements, and escalate risks early.
- Prioritize effectively in a fast-moving environment and adapt as business needs shift.
- Use AI tools proactively to improve individual output and efficiency.
- Experience with Braze or another customer engagement platform is preferred.
- Experience building or editing email templates, including familiarity with HTML and dynamic personalization, is preferred.
- Experience executing direct mail or working with print and fulfillment vendors is preferred.
- Familiarity with audience segmentation, eligibility or member data files, campaign suppression rules, and data validation is preferred.
- Experience with Asana, Notion, Jira, Google Suite, or Chamaileon is preferred.
- Experience in healthcare, benefits, or another regulated environment is preferred.
Responsibilities
- Build, update, and maintain email templates in Braze for client launches and ongoing member communications.
- Complete end-to-end quality assurance across email, direct mail, SMS, and related campaign workflows.
- Execute direct mail campaigns through PostGrid and Cornerstone, coordinating proofs, timelines, approvals, and vendor handoffs.
- Translate approved custom communication requests into campaign plans, configurations, and QA steps.
- Set up new client launches, including campaign playbooks, email and direct mail Canvases, configurations, and readiness checks.
- Coordinate file-ingestion requirements, validation, and data syncing to Braze with implementation, data, and marketing operations stakeholders.
- Track dependencies and handoffs, maintain project plans, and support timely launch progress.
- Manage client-level CML updates and maintain an organized Braze catalog.
- Process and document cross-channel Do Not Contact requests accurately and promptly.
- Maintain process documentation and operational sources of truth, and identify QA or documentation improvements.
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