Account and Relationship Manager
New
R
risr/Education software
Full-time, permanent position based in the United Kingdom. To apply for this role, you must be based in the United Kingdom., There will be a requirement for the successful applicant to work outside of regular office hours, in the evening / early mornings or on the weekend.Full-TimeManager
SalarySalary £45,000 - £55,000 (depending on experience).
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Job Details
- Experience
- At least 5 years of experience as an account and relationship manager in a customer-facing role
- Required Skills
- Stakeholder managementSaaSAccount ManagementCRM
Requirements
- At least 5 years of experience as an account and relationship manager in a customer-facing role.
- SaaS/B2B experience is ideal.
- Experience handling contractual negotiations, reconciliations, and revisions is preferred.
- Exposure to digital transformation using SaaS solutions and services.
- Commercial decision-making understanding and judgment.
- Ability to understand assigned clients and their evolving business needs and strategies.
- Communication and stakeholder management skills.
- Ability to take a collaborative approach to relationship building and sales-related tasks.
- Knowledge of the UK's education and business landscape is preferred.
- Ability to learn risr/ products and services and translate customer challenges into value-based solutions.
- Problem-solving skills and ability to develop commercial, technical, and creative solutions with team members.
- Ability to prioritize tasks, manage time, and handle multiple customers proactively.
Responsibilities
- Own the overall health, strategy, and development of assigned customer accounts.
- Build and nurture relationships with customer stakeholders at multiple levels.
- Serve as the primary customer contact for matters beyond day-to-day support.
- Identify customer needs and match them with appropriate risr/ solutions.
- Identify cross-selling and upselling opportunities within existing accounts.
- Manage contracts, renewals, and negotiations.
- Resolve customer concerns and escalations with relevant team members.
- Maintain accurate CRM records, including relationship milestones, renewal timelines, opportunities, and customer interactions.
- Report transparently on customer health and account status.
- Represent customer needs in product and service improvement and development activities.
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