- Own the overall health, strategy, and development of assigned customer accounts.
- Build and nurture relationships with customer stakeholders at multiple levels.
- Serve as the primary customer contact for matters beyond day-to-day support.
- Identify customer needs and match them with appropriate risr/ solutions.
- Identify cross-selling and upselling opportunities within existing accounts.
- Manage contracts, renewals, and negotiations.
- Resolve customer concerns and escalations with relevant team members.
- Maintain accurate CRM records, including relationship milestones, renewal timelines, opportunities, and customer interactions.
- Report transparently on customer health and account status.
- Represent customer needs in product and service improvement and development activities.
Stakeholder managementSaaSAccount Management+1 more