- Lead customers through onboarding and implementation, from early discovery through to launch.
- Capture functional requirements and existing processes.
- Configure systems to support customer needs.
- Support customers through change management.
- Design and maintain clear learning and implementation resources (guides, walkthroughs, SOPs).
- Deliver tailored training sessions focused on outcomes.
- Work with internal teams (engineering/product) to surface insights and improve products.
- Triage and respond to support requests within the Customer Success Team.
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