Apply📍 Canada
🧭 Full-Time
💸 105000 - 120000 CAD per year
🔍 Education and Software, focus on medical and allied health
- 5 years experience in account and relationship management at a company that provides SaaS solutions.
- Technical-minded and solution-oriented.
- Excellent communication and stakeholder management skills.
- Ability to build a detailed understanding of assigned clients.
- Digital transformation exposure using SaaS solutions and services.
- Experience in consultative and 'same-side' solution selling with C-Level stakeholders.
- Problem-solving skills to devise commercial, technical, and creative solutions.
- Effective communication with clear and concise expectation setting.
- Strong time management skills to prioritize tasks and enhance productivity.
- Proactive initiative and ability to handle multiple customers.
- Team collaboration with sales/marketing and delivery teams.
- Retain existing customers by addressing their needs and resolving issues.
- Ensure customers achieve their goals with the risr/ platform and foster loyalty.
- Identify opportunities for upselling and cross-selling to maximize revenue.
- Monitor customer engagement proactively to prevent cancellations.
- Develop trust-based relationships with key stakeholders.
- Oversee contract renewals and ensure timely continuation.
- Encourage broader product adoption within customer organizations.
- Gather customer insights to inform product improvements.
- Collaborate with sales, customer success, and product teams.
- Ensure products/services are delivered successfully and invoiced on time.
- Provide internal updates on account health and customer satisfaction.
LeadershipBusiness DevelopmentData AnalysisCross-functional Team LeadershipBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking
Posted 2024-11-15
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