Dutch-Speaking Customer Expert
New
M
Mercier Consultancy GroupTelecommunications
Athens, Attica, Greece. Netherlands. Belgium. Spain. Portugal. Sofia, Sofia City Province, BulgariaFull-Time
Salary13th and 14th salary bonuses per year. Generous Monthly Performance Bonus.
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Job Details
- Languages
- Native or fluent Dutch (spoken and written) is mandatory for this role.
- Required Skills
- Customer serviceTroubleshootingActive listeningTechnical support
Requirements
- Be a native or fluent Dutch speaker, with spoken and written proficiency.
- Have a passion for telecommunications technology.
- Have excellent digital literacy.
- Bring exceptional communication and active listening skills in a professional business context.
- Previous customer service or technical support experience is an advantage.
Responsibilities
- Provide technical support and troubleshoot telecommunications services and equipment.
- Manage incoming customer inquiries by phone, email, and chat.
- Educate customers on telecommunications products and digital infrastructure solutions.
- Maintain accurate records of customer interactions in CRM systems.
- Collaborate with cross-functional teams to resolve technical outages and connectivity issues.
- Contribute feedback and insight to improve telecommunications service delivery standards.
- Stay informed about telecommunications industry trends and service protocols.
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