Dutch Speaking Customer Expert for Bol
New
M
Mercier Consultancy GroupE-commerce retail
Work Remote In GreeceFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent Dutch (spoken and written).
- Required Skills
- Problem SolvingCustomer serviceAccount Management
Requirements
- Be a native or fluent Dutch speaker, both spoken and written.
- Have strong digital literacy and the ability to navigate online retail tools and platforms.
- Be able to relocate to Greece to fulfill this Dutch-speaking job requirement.
- Previous experience in retail, customer service, or a related sector is highly desirable.
- Hold a valid EU passport (mandatory).
- Demonstrate excellent communication skills with a focus on problem-solving.
Responsibilities
- Provide customer support for bol via phone, email, and chat.
- Assist customers with order tracking, returns, and navigation of the online retail ecosystem.
- Resolve complex inquiries regarding retail product specifications and account management.
- Maintain high levels of customer satisfaction.
- Collaborate with international teams to optimize retail service workflows and customer experiences.
- Contribute to internal performance metrics focused on efficiency and quality in retail support.
- Handle sensitive retail transactions and inquiries with precision and professionalism.
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