German-Speaking Customer Expert
New
S
Square TradeInsurance services
Workable workplace: remote; Workable locations: Athens, Attica, Greece. Germany. Sofia, Sofia City Province, Bulgaria. Spain. Portugal. PolandFull-Time
SalaryCompetitive Monthly Salary plus performance-based incentives. Monthly Performance Bonus.
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Job Details
- Languages
- Native or fluent German (spoken and written) is mandatory for this position. Professional proficiency in English for inter-departmental communication.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Native or fluent German, spoken and written, is mandatory.
- Professional proficiency in English for inter-departmental communication.
- Previous experience in customer service.
- Insurance or financial services industry experience is preferred.
- Strong problem-solving abilities.
- Focus on delivering excellence in client interactions.
Responsibilities
- Deliver professional and empathetic customer support for complex insurance protection plans.
- Manage incoming inquiries about policy coverage, claims, and insurance documentation.
- Ensure customer interactions meet the stated service standards.
- Resolve technical and coverage-related issues.
- Maintain accurate records of customer interactions in insurance database systems.
- Collaborate with internal departments to process client protection claims.
- Stay updated on changing insurance regulations and product offerings.
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