German Speaking Transportation Customer Expert
M
Mercier Consultancy GroupConsumer Electronics
Greece. Athens, Attica, Greece. Germany. Spain. Portugal. Sofia, Sofia City Province, BulgariaFull-TimeEntry
SalaryCompetitive Monthly Salary with Monthly Performance Bonus and 2 Extra Salaries Per Year (13th and 14th salary).
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Job Details
- Languages
- German
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Native or fluent German (spoken and written).
- Strong interest in the consumer electronics sector and a commitment to service excellence.
- Excellent problem-solving skills and the ability to navigate complex transportation logistics.
- Proven capacity to thrive in a remote work environment while maintaining professional standards.
- Previous experience in customer service or logistics is highly advantageous.
Responsibilities
- Provide world-class support to customers regarding their consumer electronics logistics and product delivery inquiries.
- Manage end-to-end transportation issues, ensuring a premium resolution experience for high-end tech users.
- Collaborate with cross-functional teams to track shipments and resolve distribution challenges for innovative electronics.
- Maintain high satisfaction scores through efficient, professional, and empathetic communication in German.
- Utilize specialized CRM software to document logistics cases and product-related transit feedback.
- Stay updated on the latest consumer electronics releases to provide accurate information regarding delivery timelines and hardware availability.
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