Staff Product Manager, Listening

New

Sprout SocialSocial media analytics

Remote Canada, EST or CST timezoneFull-TimeStaff

Salary145,200 - 181,500 CAD per year

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Job Details

Have 10+ years of product management experience in a B2B product-driven SaaS or analytics environment.
Show proven success leading product growth in a multi-product portfolio company.
Have experience collaborating with product, design, engineering, and go-to-market leaders to deliver cohesive solutions.
Have experience partnering with distributed engineering teams across different time zones.
Demonstrate the ability to understand complex technical concepts, constraints, and trade-offs and explain them to non-technical stakeholders.
Bring a continuous discovery mindset and the ability to develop deep customer and user empathy for needs and workflows.
Use analytical and commercial acumen to identify opportunities in usage, impact, and pricing.
Demonstrate curiosity about changing social, software, and product management landscapes, with a commitment to continuous improvement, learning, and experimentation.
Have strong organizational, time-management, prioritization, and project-management skills.
Be based in Alberta, British Columbia, or Ontario.
Be in the EST or CST timezone.

Strengthen understanding of customer jobs and decisions, market needs, strategic trends, and product opportunities.
Own the Listening product strategy and roadmap, secure organization-wide alignment on investments, and define trackable payoff metrics.
Partner with Engineering to deliver product investments while balancing customer and revenue commitments with long-term strategic goals.
Collaborate with the pricing and packaging team to optimize Listening pricing across costs, sales, retention, expansion, and multi-product attachment.
Work with Marketing, Sales, and Customer Experience to center product direction and delivery on customer and market insights.
Ensure go-to-market work helps customers and prospects understand, try, and adopt releases.
Track customer pipeline, adoption, usage, competition, feedback, churn, and closed-lost drivers to inform product decisions.
Engage directly with customers, support internal customer escalations, and communicate progress, risks, challenges, and pivots to stakeholders.

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