Bilingual Customer Service Representative
U
UNIFIN, INC.Insurance customer service
Location: guatemala, GT / mixco, GTFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Bilingual (Spanish/English) strongly preferred.
- Experience
- At least 2 years or more Customer Service Experience (BPO setup)
- Required Skills
- Problem SolvingCustomer serviceWritten communicationVerbal communication
Requirements
- Have at least 2 years of customer service experience in a BPO setup.
- Spanish/English bilingualism is strongly preferred.
- Bring strong verbal and written communication skills.
- Demonstrate problem-solving skills and the ability to remain calm in difficult situations.
- Have good organizational skills.
- Be team-oriented, dependable, and professional.
- Be ready for a full-time position and a flexible shifting schedule.
- Insurance industry experience is a plus.
Responsibilities
- Handle inbound and outbound calls in a call center environment.
- Interact with customers by phone, email, and in person to address questions, concerns, and service requests.
- Assist customers with payments, renewals, cancellations, and other policy-related needs.
- Resolve customer issues and complaints promptly and professionally.
- Provide accurate information about company products, services, and policies.
- Document customer interactions and maintain detailed records.
- Collaborate with team members to achieve departmental goals and service standards.
- Maintain customer satisfaction in each interaction.
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