Enterprise Account Manager
New
A
AtticusSaaS document fact-checking
Remote within Australia, or in-office/hybrid in Melbourne, AustraliaFull-TimeManager
SalaryAUD$135 - 155k OTE, dependent on experience and ability
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Job Details
- Experience
- 4+ years account management, CX, and/or sales experience in a SaaS company or consultancy
- Required Skills
- Stakeholder management
Requirements
- Have 4+ years of account management, customer experience, and/or sales experience in a SaaS company or consultancy.
- Build relationships and get work done with others through written and spoken communication.
- Be creative and flexible when tackling unfamiliar problems.
- Plan work carefully while maintaining the ability to move quickly.
- Take action, test approaches, and learn from results.
- Focus on user outcomes and find alternative ways to achieve them when blocked.
Responsibilities
- Serve as the primary point of contact for customer accounts.
- Help customers realize value from the platform.
- Identify opportunities to provide additional value and develop expansion plans for best-fit customers.
- Onboard customers and support their adoption of the platform.
- Build relationships with customer stakeholders and identify additional stakeholders who may benefit from the platform.
- Collaborate with the product team to equip corporate customers to use new features.
- Support the product team by identifying suitable users for feature-development interviews.
- Conduct feature walkthroughs for customer contacts.
- Review customer usage and feature adoption in preparation for renewal discussions.
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