Remote Patient Intake & Care Coordinator Lead
New
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The Hello TeamHealthcare administration
Source API remote eligibility restrictions: United States, Must be able to work U.S. Eastern Time (New York) business hours; 9 AM - 5 PM EST.Full-TimeLead
Salary not disclosed
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Job Details
- Languages
- Strong spoken and written English; excellent English communication skills (verbal and written).
- Required Skills
- Microsoft OfficeEHRCRM
Requirements
- Have experience in U.S. medical office administration, patient intake, or healthcare coordination.
- Have experience using CRM, EMR, or EHR systems.
- Have previous leadership, supervisory, mentoring, or team training experience.
- Communicate effectively in spoken and written English and be comfortable handling patient and insurance calls.
- Understand U.S. medical insurance processes; experience with insurance verification and prior authorizations is preferred.
- Manage multiple active cases simultaneously and maintain strong organization and follow-through.
- Maintain HIPAA compliance and confidentiality standards.
- Use Microsoft Office, including Word, Excel, and Outlook, and standard business tools.
- Work U.S. Eastern Time business hours and adapt to business needs.
- Have a reliable computer running Windows 10 or newer, two monitors, and stable high-speed internet.
Responsibilities
- Answer inbound calls and respond to patient emails and messages.
- Explain services, treatment processes, and next steps to patients.
- Convert qualified inquiries into scheduled evaluations and maintain appointment calendars.
- Verify insurance eligibility and benefits, and submit prior authorization requests.
- Gather medical-necessity documentation and follow up with insurance payers about approval status.
- Track authorization approvals, denials, and expirations, and communicate coverage and financial responsibility to patients.
- Coordinate scheduling and documentation with medical providers and ensure intake forms and consents are completed.
- Maintain accurate CRM/EMR records and organized tracking of active and pending cases.
- Follow up on missing documentation, missed calls, unconverted leads, and authorization updates.
- Conduct patient check-ins and re-engage patients who pause or discontinue treatment.
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