Senior Casualty Claims Resolution Specialist - Complex - Central Region
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Liberty MutualCasualty insurance claims
Source API remote eligibility restrictions: United States, Candidates in the Eastern, Central, or Mountain time zones are most ideal.Full-TimeSenior
Salary$2,500 sign-on bonus
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Job Details
- Experience
- 5+ years managing complex and litigated casualty claims; 4 to 6 years directly related work experience, at least two of which should ordinarily be in a team leader capacity.
- Required Skills
- Negotiation
Requirements
- Have 5+ years of experience managing complex and litigated casualty claims.
- Bring deep expertise handling severe to catastrophic injuries and fatalities.
- Demonstrate expert knowledge of claims case-handling practices, legal liability, general insurance policy coverage, and state tort laws.
- Have 4 to 6 years of directly related work experience; at least two years should ordinarily be in a team leader capacity.
- Hold a bachelor’s degree or equivalent training.
- Demonstrate strong analytical thinking, negotiation skills, and sound judgment.
- Have excellent interpersonal skills to communicate and negotiate with customers and conduct investigations.
- Demonstrate leadership and time-management skills to delegate work and organize resources.
- Hold a claims license where required by state.
Responsibilities
- Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
- Assess coverage, liability, and damages; recommend settlement strategies and escalate cases for authority review as appropriate.
- Identify potentially suspicious claims for referral to SIU and identify opportunities for third-party subrogation.
- Collaborate with trial counsel and attend mediations, arbitrations, trials, hearings, and conferences.
- Prepare detailed litigation and trial reports for local management and Home Office.
- Communicate with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
- Respond to written and telephone inquiries, including status requests.
- Maintain accurate reserves and recommend increases for cases in excess of authority.
- Oversee outside and in-house counsel billing practices for compliance and cost efficiency.
- Support the team by mentoring colleagues, stepping in for the Claims Team Manager when needed, and participating in special projects.
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