Senior Casualty Claims Resolution Specialist - Complex Northwest
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Liberty MutualCasualty insurance claims
Source API remote eligibility restrictions: United States. If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote., Candidates located in the Central, Mountain, or Pacific time zones would be most ideal; supports claims in the Mountain and Pacific Time regions.Full-TimeSenior
Salary$2,500 sign-on bonus
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Job Details
- Experience
- 5+ years managing complex and litigated casualty claims; at least 7 years of directly related experience.
- Required Skills
- Negotiation
Requirements
- Have 5+ years managing complex and litigated casualty claims.
- Bring deep expertise handling severe to catastrophic injuries and fatalities.
- Have expert knowledge of coverage, liability, and complex claims handling procedures.
- Be able to handle claims at the highest technical and complexity level.
- Know state and federal laws applicable in the adjuster’s jurisdiction.
- Have a full working knowledge of claims operations and procedures.
- Demonstrate strong analytical, investigative, and negotiation skills and sound judgment.
- Have excellent written and oral communication and interpersonal skills.
- Have a bachelor’s degree or equivalent experience and at least 7 years of directly related experience.
- Be able to obtain required licensing.
- Attend training reliably and participate actively; attendance during training is mandatory.
- Travel 10% for mediations, arbitrations, trials, or in-person events.
Responsibilities
- Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
- Assess coverage, liability, and damages; recommend settlement strategies and escalate cases for authority review.
- Identify suspicious claims for referral to SIU and opportunities for third-party subrogation.
- Collaborate with trial counsel and attend mediations, arbitrations, trials, hearings, and conferences.
- Prepare detailed litigation and trial reports for local management and Home Office.
- Communicate with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
- Respond to written and telephone inquiries, including status reports.
- Maintain accurate reserves and recommend increases on cases exceeding authority.
- Oversee outside and in-house counsel billing practices for compliance and cost efficiency.
- Support the team by mentoring colleagues, stepping in for the Claims Team Manager when needed, and participating in special projects.
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