Senior Technical Account Manager

New

JobgetherCybersecurity / Tech

IndiaFull-TimeSenior

SalaryAUD $195,000–$245,500

Apply NowOpens the employer's application page

Job Details

5+ years of experience in a customer-facing technology role, ideally as a Technical Account Manager, Account Manager, Product Manager, or similar position supporting highly technical products.
Strong understanding of developer workflows and build systems, including CI/CD environments such as GitHub Actions, GitLab, CircleCI, Jenkins, or Buildkite.
Familiarity with source control management environments such as Git, SVN, or Perforce.
Strong technical understanding combined with the ability to translate complex concepts into clear business value.
Familiarity with web application security concepts, including the OWASP Top 10.
Professional background or genuine interest in DevSecOps, application security, or related cybersecurity disciplines.
Demonstrated ability to think strategically, understand customer objectives, and create actionable plans that drive account value and growth.
Strong customer empathy and excellent relationship-building skills.
Excellent written and verbal communication skills, including the ability to influence senior stakeholders and communicate with executive presence.
Strong problem-solving skills and the ability to remain effective when managing urgent customer situations.
Bachelor’s degree in Engineering, Computer Science, or another relevant technical field, or equivalent technical experience.

Manage a portfolio of strategic customers and build strong, long-term relationships with technical stakeholders and executive decision-makers.
Conduct regular customer check-ins to understand successes, challenges, adoption levels, and emerging business needs.
Develop and execute personalized customer success plans designed to increase adoption and maximize the value customers receive from the platform.
Partner with Sales to prepare and deliver executive business reviews for both technical practitioners and executive buyers.
Collaborate with Technical Support to resolve product issues and bug tickets, ensuring timely communication and effective follow-through.
Work with Product teams to submit, prioritize, and track customer feature requests and advocate for relevant roadmap improvements.
Represent the voice of the customer internally, helping shape product capabilities and customer-facing best practices.
De-escalate urgent or sensitive situations that may create customer dissatisfaction or churn risk.
Identify opportunities to improve customer engagement, adoption, retention, and account growth.

View Full Description & ApplyYou'll be redirected to the employer's site