Healthcare Outbound Calling Virtual Assistant

WOW Remote TeamsHealth technology

United StatesFull-Time

Salary not disclosed

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Job Details

Excellent spoken English, with clear pronunciation and strong listening comprehension.
Previous experience making outbound calls in a professional environment.
Strong customer service and interpersonal communication skills.
Excellent note-taking and documentation abilities.
High level of patience and empathy, particularly when interacting with elderly individuals.
Ability to remain calm and professional when dealing with upset or difficult patients.
Strong organizational skills and attention to detail.
Ability to manage repetitive follow-ups without losing accuracy or professionalism.
Comfortable contacting payer, insurance, or similar service hotlines.
Comfortable working in HubSpot or a comparable CRM.
Reliable computer, internet connection, and professional remote workspace suitable for frequent phone calls.

Conduct outbound calls to former members to coordinate the return of medical devices and equipment.
Clearly explain equipment return procedures and required next steps.
Follow up consistently with members when equipment has not yet been returned.
Contact payer and insurance hotlines regarding members identified as ineligible and gather the necessary information to clarify their status.
Communicate frequently with elderly individuals using a patient, respectful, and easy-to-understand approach.
Professionally manage conversations with upset, confused, or frustrated patients.
Take detailed and accurate notes during and immediately after calls.
Document call outcomes, relevant information, and required follow-up actions in HubSpot.
Maintain organized records so other team members can easily understand the status and history of each case.
Complete assigned outreach and follow-up tasks efficiently while maintaining high standards for accuracy.

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