Inbox Coordination - Multiple Levels
R
RelentlessPolitical Organizing
United StatesContractMiddle
Salary5,250 - 6,000 USD per month
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Job Details
- Required Skills
- Problem SolvingWritten communicationZendeskVerbal communicationCustomer support
Requirements
- Strong written and verbal communication skills.
- Experience managing and leading staff (preferred in sales, customer service, or help desk).
- Ability to adapt in fast-paced, scaling environments.
- Problem-solving skills with ability to coach others.
- Patience for diverse communication styles.
- Access to a computer and reliable internet.
- Familiarity with Zendesk or willingness to learn quickly.
- Ability to work a flexible schedule including evenings and weekends.
Responsibilities
- Implement a training program for 50+ program organizers on Zendesk, ticket workflows, and FAQs.
- Manage end-to-end inbox execution and support part-time staff during shifts.
- Lead daily check-in calls and provide ongoing program updates.
- Serve as Manager-on-Duty to handle escalations and monitor inbox volume.
- Provide targeted performance feedback to program organizers.
- Resolve sensitive, complex participant issues and document edge cases.
- Collaborate with other departments to maintain updated Knowledge Base resources.
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