Account Strategist
New
E
EventenyEvent Software
United StatesFull-TimeMiddle
Salary$65,000 with benefits and a semi-annual bonus tied to renewals and expansion
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Job Details
- Experience
- 1-3 years
- Required Skills
- Data AnalysisSalesforceSaaSHubSpotAsanaAccount ManagementCRM
Requirements
- 1-3 years of experience in account management, strategic management, or a growth-oriented client-facing role.
- Demonstrated ability to grow or retain client accounts.
- Strong interpersonal, verbal, and written communication skills.
- Highly organized and detail-oriented with the ability to manage multiple accounts.
- Empathy and compassion in handling clients.
- Proactive problem-solving skills.
- Proficiency in G-Suite (Gmail, Google Sheets, Google Docs).
- Familiarity with CRM tools such as Salesforce or HubSpot.
- Experience with data/analytics and interpreting metrics for decision-making.
- Strong technical aptitude for tools like Intercom, Asana, and Slack.
- Experience in the event and/or SaaS industry is considered a plus.
Responsibilities
- Manage and grow a portfolio of core Eventeny clients, ensuring satisfaction, retention, and expansion.
- Act as a trusted advisor by understanding client goals, translating them into actionable strategies, and aligning them with product capabilities.
- Analyze account health metrics to identify risks early and proactively implement retention strategies.
- Forecast renewals, manage contract negotiations, and drive upsell, cross-sell, referral, and review opportunities.
- Assist in preparing data-driven account planning to demonstrate ROI and identify growth opportunities.
- Communicate product knowledge effectively and develop creative solutions to challenging problems.
- Maintain meticulous records of customer interactions, transactions, and feedback.
- Execute a standard communication cadence throughout the renewal cycle.
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