Customer Experience Specialist
New
A
AvironFitness Technology
This role must be based within the Philippines., Wednesday to Sunday, 12:00 AM to 9:00 AM PHT; shifts adjust for North American Daylight Saving Time (1:00 AM to 10:00 AM PHT).Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal communication skills in English.
- Experience
- 1+ year of experience in a customer service, customer support, or equivalent role
- Required Skills
- NetSuiteTechnical supportCRMCustomer support
Requirements
- 1+ year of experience in a customer service, customer support, or equivalent role.
- Excellent written and verbal communication skills in English.
- Comfort and ability to conduct live video calls with North American customers.
- Ability to effectively manage time, multitask, and reprioritize in a high-volume, fast-paced environment.
- Strong typing speed and accuracy for live chat environments.
- Analytical and logical approach to problem-solving.
- Experience working with CRM systems.
- Private, quiet workspace suitable for customer calls and video demos.
- Reliable high-speed home internet with a backup connection.
- Plan for power interruptions (e.g., UPS or backup power source).
- Ability to sustain a permanent overnight Philippine schedule.
- College diploma or university degree preferred, but equivalent experience will be considered.
Responsibilities
- Serve as the primary point of contact for customer inquiries across live chat, phone, email, and social media.
- Resolve customer issues with empathy, clarity, and efficiency, escalating technical problems to the Tech Support team when necessary.
- Process orders, cancellations, returns, and verify customer account information.
- Submit and manage shipping claims and delivery-related escalations.
- Identify recurring customer issues and share feedback to improve support processes and tools.
- Educate prospective members on Aviron hardware and software features through live video product demos.
- Support cross-functional and ad-hoc projects as needed.
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