Aviron

Aviron is transforming finance operations with human-centric AI co-workers

1-10 employees

Business Process Automation (BPA)

Private Company

Business Process Automation (BPA)Sales Automation Artificial Intelligence (AI)SaaS B2B Generative AI

Fully Remote

This company is fully distributed with team members working remotely. Team members are distributed across the U.S. and Canada.

Open Positions1

This role must be based within the Philippines.Full-TimeFitness TechnologyPosted

Customer Experience Specialist

Serve as the primary point of contact for customer inquiries across live chat, phone, email, and social media.
Resolve customer issues with empathy, clarity, and efficiency, escalating technical problems to the Tech Support team when necessary.
Process orders, cancellations, returns, and verify customer account information.
Submit and manage shipping claims and delivery-related escalations.
Identify recurring customer issues and share feedback to improve support processes and tools.
Educate prospective members on Aviron hardware and software features through live video product demos.
Support cross-functional and ad-hoc projects as needed.

NetSuiteTechnical supportCRM+1 more

Company Overview

Aviron is a fitness technology company that develops interactive, game-based workout equipment. Its products include rowers (Strong Series Rower, Strong Go Rower), bikes (Fit Bike, Fit Bike S), treadmills (Justice Treadmill, Podium Treadmill, Summit Treadmill), and a Core Trainer (ABS Hero). These machines incorporate touchscreens, performance tracking, leaderboards, monthly challenges, and offer a subscription service for access to games, coached classes, and streaming content. Aviron provides a 30-day risk-free trial and a 10-year frame warranty on certain products.

Workplace and Culture

Aviron operates with a remote team across Canada, the U.S., and Asia, though it is based in Toronto, Canada. The company hires for remote positions, such as the Customer Experience Specialist role in Manila, which is a fully remote, overnight position. The company states it values merit and encourages employees to take ownership of their work, providing support and resources to complete tasks and drive growth. The Customer Experience Specialist role requires a private, quiet workspace, reliable high-speed internet, and a backup power plan for remote work.

Technology and Engineering

Aviron's website utilizes technologies including Viewport Meta, IPhone / Mobile Compatible, SSL by Default, Apple Mobile Web Clips Icon, Euro, DNSSEC, SPF, Cloudflare, Global Site Tag, and IPv6. Job descriptions indicate a requirement for experience with CRM systems and note that experience with NetSuite is an asset.

Benefits and Perks

For the Customer Experience Specialist role in the Philippines, benefits include 2 weeks paid vacation, sick leave and personal days, health benefits, paid CAD holidays, a computer and headset, and $25/month for internet coverage.

Tech Stack

mxmobilepaymentserveranalytics