Enterprise Account Manager, Creditors Rights
New
P
ProofLegal Tech
Remote - United StatesFull-TimeMiddle
Salary$130,000 base salary ($170,000 OTE)
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Job Details
- Experience
- 3 or more years
- Required Skills
- Account ManagementCRM
Requirements
- 3 or more years of account management or client services experience in a B2B environment.
- Demonstrated ability to manage a multi-account book with strong organizational discipline.
- Clear, direct written and verbal communication skills.
- Proactive mindset with the ability to identify and resolve issues before they escalate.
- Comfort with operational complexity, including handling billing exceptions and filing delays.
- Ability to quickly learn and apply legal and regulatory frameworks.
- Experience with creditors' rights law firms or legal technology platforms strongly preferred.
- Familiarity with service of process workflow or ability to master it within 60 days.
- Exposure to compliance-driven relationships involving audit programs and SLA reporting.
Responsibilities
- Lead firms through the onboarding process, including defining state footprints, plaintiff client mix, and reporting requirements.
- Set and document ramp milestones, volume targets, and reporting cadences.
- Ensure platform configuration aligns with contractual commitments.
- Serve as the primary day-to-day contact for accounts, managing renewals and growth opportunities.
- Monitor account health, including SLA adherence and volume trends, to surface risks early.
- Identify and negotiate expansion opportunities for new states, plaintiff clients, or service types.
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