Senior Director, Enterprise Base Account Management
New
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EnsonoManaged Services
Remote - United StatesFull-TimeDirector
Salary$200,000 to $240,000 annually
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Job Details
- Experience
- 10+ years in client-facing account management, team leadership, or operations roles; 7+ years in account management, client partnerships, or customer success roles; 3+ years managing/leading/mentoring teams.
- Required Skills
- Data AnalysisOperations ManagementMicrosoft Office SuiteCustomer SuccessAccount ManagementCRM
Requirements
- Bachelor's degree or equivalent experience with at least 10 years in client-facing account management, team leadership, or operations.
- 7+ years of experience in account management, client partnerships, or customer success.
- 3+ years of direct experience managing, leading, or mentoring account management or client-facing teams.
- Proven track record of driving revenue retention, profitability improvements, and account expansion.
- Demonstrated ability to set strategic vision, establish performance metrics, and drive team accountability.
- Exceptional verbal and written communication skills with comfort presenting to C-suite and external partners.
- Strong analytical and problem-solving skills with proficiency in data synthesis.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience learning and using enterprise systems like ITSM, CRM, and BI tools.
- Demonstrated ability to manage multiple concurrent priorities and complex stakeholder relationships.
- Experience working in a hybrid or remote environment leading distributed teams.
Responsibilities
- Develop and communicate a strategic vision for the Enterprise Partner Account Management function.
- Establish and enforce operational standards, governance frameworks, and partner success metrics.
- Monitor team metrics for operational delivery, SLA compliance, revenue retention, and account profitability.
- Conduct quarterly business reviews with Ensono leadership and partner executives.
- Recruit, onboard, mentor, and develop a team of Enterprise Base Account Managers.
- Lead contract renewal strategy and execution across the partner portfolio.
- Serve as the primary escalation point and strategic advisor for complex partner relationships and contractual disputes.
- Analyze team budgets, resource utilization, and cost centers to optimize productivity.
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