Client Success Lead
A
AffirmFintech, Ecommerce
Remote CanadaFull-TimeLead
SalaryCAN On Target Earnings (OTE) per year: $103,750 - $153,750
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceSaaSAccount Management
Requirements
- 5+ years of B2B client-facing experience; preferably in a tech or fintech environment.
- Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.
- Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
- Strong written and verbal communication skills with the ability to influence senior stakeholders and executive audiences.
- Excellent analytical abilities, including the ability to analyze key data points and trends.
- Experience structuring, negotiating, and closing commercial contracts.
- Ability to adapt quickly to changing priorities, take initiative, and drive project success.
- Ability to craft compelling value propositions and deliver persuasive presentations.
- Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
- Proficiency with Salesforce, AI, and BI tools.
Responsibilities
- Lead and manage a portfolio of Enterprise and SMB merchant accounts to develop long-term business relationships and ensure attainment to growth goals.
- Define and drive the strategic vision for the portfolio—aligning joint priorities to Affirm’s broader goals, influencing senior stakeholders on both sides, building scaled management frameworks.
- Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions.
- Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
- Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.
- Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.
- Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.
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