Customer Success Manager
New
C
CongaSoftware, Revenue Operations
Remote France; Remote United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German and English at native/C2 level
- Experience
- 3-5 years
- Required Skills
- Project ManagementData AnalysisCustomer Success
Requirements
- 3-5 years of experience in a customer success role.
- Proven track record managing large enterprise or strategic accounts.
- Native/C2 level proficiency in both German and English.
- Strong project management or consulting background.
- In-depth knowledge of revenue management or contract management software.
- Strong analytical skills for data-driven strategy development.
- Excellent verbal and written communication skills.
- Experience collaborating with cross-functional teams including sales, marketing, and product.
- Proactive problem-solving and consultative mindset.
- Ability to travel 20% in EMEA.
Responsibilities
- Manage a book of global, complex customers within the revenue operations space.
- Perform detailed adoption analysis and engage customers in joint planning.
- Lead value realization activities such as stakeholder alignment and roadmap reviews.
- Drive customer advocacy by ensuring timely resolution of technical issues.
- Improve customer health and sentiment to ensure renewal and growth.
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