Customer Success Manager

New

Germany (Remote) ; Ireland (Remote); Netherlands (Remote) ; Portugal (Remote) ; Spain (Remote) ; United Kingdom (Remote)Full-TimeMiddle

Salary not disclosed

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Job Details

Required Skills: Data AnalysisCustomer SuccessSaaSAccount ManagementRelationship management

Proven experience in customer success or a customer relationship management type role.
Prior experience working in a SaaS company.
A proven track record of expansions and renewals.
Process-driven and analytical mindset.
Ability to identify and communicate trends in their book of business.
Strong written and verbal communication skills.
Ability to breakdown and communicate technical terminology in a non-technical manner.
Ability to build rapport with customers and team members.
Time and work management skills to prioritize customer engagements and requests.
Experience working in a fast-paced organization.

Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals.
Introduce new opportunities to expand usage and optimize client experiences.
Use internal tools to monitor customer health, usage metrics, and progress.
Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts.
Identify expansion opportunities and negotiate and close renewals.
Deliver account reviews and information around trends to leadership and cross functional teams.
Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

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