Customer Experience Specialist
New
A
Allied Roofing PartnersRoofing, Home Services
United States, Preferred PSTFull-TimeEntry
Salary18 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceCRM
Requirements
- Phone-based customer service, appointment setting, inside sales, or call-center experience.
- Experience working with scripts or playbooks.
- Clear, confident, and friendly phone presence.
- Persistent, empathetic, and patient communication style.
- Strong comfort with technology and ability to manage CRM and dialer/softphone systems.
- Self-discipline and the ability to work productively from home.
- Quiet, professional home workspace with reliable high-speed internet.
- Coachable and goal-driven mindset.
- Bilingual with conversational Spanish is nice to have.
- Experience in roofing, home services, or trade businesses is nice to have.
- Previous lead-recovery calling experience is nice to have.
Responsibilities
- Call back homeowners to schedule appointments and recover missed leads.
- Re-engage past quotes, estimates, and customers to fill the calendar.
- Answer inbound calls from homeowners requesting inspections or estimates.
- Respond to website and social media leads within minutes.
- Log every customer interaction in the CRM.
- Assist existing customers with job-related or basic inquiries.
- Transfer billing questions to the finance team.
- Meet daily and weekly targets for response speed, contact rate, and appointments booked.
View Full Description & ApplyYou'll be redirected to the employer's site
