Customer Care Specialist
New
A
AnserveCustomer Support
United States, 3:00 PM–11:00 PM ESTFull-TimeEntry
Salary$15.92 - $16.20 per hour
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Job Details
- Required Skills
- Microsoft OfficeCustomer serviceActive listening
Requirements
- High School Diploma or GED.
- Personal Windows 10 or 11 PC/laptop with at least 8GB RAM.
- Stable high-speed internet access.
- Wired USB headset and webcam.
- Proven experience in an appointment setting, call center, or similar role.
- Excellent communication skills and active listening ability.
- Ability to work a 40-hour full-time schedule, including evenings (3:00 PM–11:00 PM EST) and weekends.
- Proficiency with or ability to learn Amtelco/Pinnacle platforms.
- Demonstrated ability to work effectively in a remote environment.
- Service-oriented mindset with strong problem-solving skills.
Responsibilities
- Manage client inquiries and provide support across various touchpoints.
- Utilize Pinnacle or Amtelco platform to handle incoming calls efficiently.
- Schedule consultations between callers and clients accurately.
- Address and resolve caller questions and complaints, or direct them to the appropriate department.
- Maintain high standards of professionalism and customer service in all interactions.
- Adhere to company quality assurance policies and procedures.
- Participate in continuous learning and self-improvement initiatives.
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