Customer Support Specialist
New
S
Second NatureResident Experience
Remote, USA, M-F, 9 to 6 ESTFull-TimeMiddle
Salary$54K - $56K; $54K – $56K • Offers Equity
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Job Details
- Experience
- 2+ years
- Required Skills
- Active listeningCRMCustomer support
Requirements
- 2+ years of experience in customer service, building rapport, and overcoming objections.
- Experience using Salesforce Service Cloud or similar CRM platforms.
- Proficiency with G-suite.
- Proven ability to deliver results under tight deadlines.
- Effective communication skills for internal and external stakeholders.
- Ability to work a Monday through Friday, 9:00 AM to 6:00 PM EST schedule.
- Must have a quiet, professional, distraction-free environment.
- Must have access to reliable high-speed internet.
- Availability to attend bi-annual in-person company meetings.
- Adaptable and team-oriented with a focus on individual contributor tasks.
Responsibilities
- Answer inbound customer service emails and calls to resolve issues in a timely manner.
- Use Salesforce Service Cloud to manage and respond to customer tickets.
- Deliver first-time issue resolution with high quality and professionalism.
- Proactively improve customer experience through effective listening, questioning, and objection handling.
- Maintain accurate customer contact details and company information in Salesforce.
- Act as first point of contact for technical issues and Resident Benefit Package (RBP) inquiries.
- Identify opportunities to upsell clients on additional products.
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