Account Manager, Ada Accelerate
A
AdaAI Customer Service
Remote - CanadaFull-TimeMiddle
Salary$130,000 - $170,000 OTE
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Job Details
- Experience
- 1+ year of experience in a customer-facing or commercial role
- Required Skills
- SalesforceMicrosoft OfficeCustomer SuccessGoogle WorkspaceAccount Management
Requirements
- 1+ year of experience in a customer-facing or commercial role (e.g., Account Manager, BDR/SDR, Customer Success, Account Executive).
- Experience in B2B SaaS preferred.
- Demonstrated ability to manage a high-volume portfolio and juggle multiple accounts.
- Strong communication skills with experience explaining customer needs to internal stakeholders.
- Ability to remain calm under pressure and follow through on commitments.
- Coachable mindset with a proactive approach to feedback.
- Proficiency in Salesforce.
- Proficiency in Google Workspace or MS Office.
- Bonus: Experience carrying a sales quota or target.
Responsibilities
- Own renewals across a portfolio of approximately 60 customers and hit retention targets.
- Track usage, automation rates, and account health to identify at-risk accounts early.
- Run regular check-ins and business reviews to demonstrate value and ROI.
- Identify and pursue expansion opportunities within existing accounts.
- Build and maintain strong relationships with day-to-day contacts and key decision-makers.
- Maintain accurate records in Salesforce and provide weekly forecasts on renewals and pipeline.
- Escalate accounts as necessary when they require more senior intervention.
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