Strategic Account Manager
J
JobgetherSaaS, Digital Marketing
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisSalesforceSEODigital MarketingCustomer SuccessSaaSAccount Management
Requirements
- 4+ years of experience in a client-facing position such as Customer Success, Account Management, Strategic Consulting, or a similar role.
- Experience in SaaS or software technology.
- Demonstrated success managing strategic customer relationships while achieving commercial objectives such as renewals, upsells, and account expansion.
- Experience in digital marketing, SEO, localized search, or related technology environments.
- Strong consultative and advisory skills.
- Proven commercial mindset, including experience carrying a quota, managing renewal cycles, and negotiating contracts.
- Excellent executive presence and communication skills.
- Strong analytical skills and ability to translate customer and performance data into ROI-driven narratives.
- Excellent organizational and prioritization skills with proficiency in maintaining CRM records and forecasts.
- Strong problem-solving abilities and a proactive, structured approach.
- Ability to collaborate effectively across multiple internal teams.
Responsibilities
- Own a portfolio of strategic enterprise accounts, serving as the primary relationship and commercial lead throughout the customer lifecycle.
- Develop strategic success plans that connect platform capabilities with customers’ localized marketing objectives, KPIs, and measurable ROI.
- Advise customers across reputation management, social media, local page optimization, listings, reviews, and AI-powered search capabilities.
- Drive renewals, upsells, and expansion opportunities while managing annual commercial targets and identifying whitespace well ahead of renewal periods.
- Lead contract negotiations from proposal through signature, with a focus on long-term agreements and sustainable customer value.
- Maintain accurate Salesforce pipeline data, forecasts, renewal projections, and expansion opportunities.
- Build relationships across multiple levels of customer organizations, from operational users and brand managers to executive sponsors and C-suite stakeholders.
- Lead executive business reviews, strategic customer meetings, and industry engagements.
- Monitor customer health, identify churn risks, and implement structured mitigation plans.
- Coordinate internal resources across sales, legal, implementation, product, marketing, and support to provide a seamless customer experience.
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