Community Coordinator - Work Management
J
JobgetherOperations, Project Management
IndiaContractMiddle
Salary not disclosed
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Job Details
- Languages
- English, and one of the following: Gujarati, Hindi, Marathi, Bhojpuri, Manipuri, Bengali, Bodo, Assamese, Santali, Maithili, Odiya, Kannada, Malayalam, Tamil, or Telugu
- Experience
- At least 1 year
- Required Skills
- Data AnalysisFinancial ManagementMicrosoft ExcelJSON
Requirements
- At least 1 year of experience in community coordination, financial management, content review, or a related role.
- Degree or diploma in social sciences, business management, or another relevant field.
- Strong English communication skills.
- Fluency in at least one regional language: Gujarati, Hindi, Marathi, Bhojpuri, Manipuri, Bengali, Bodo, Assamese, Santali, Maithili, Odiya, Kannada, Malayalam, Tamil, or Telugu.
- Experience working with marginalised communities.
- Familiarity with digital tools and mobile applications.
- Basic Excel skills and ability to analyse data.
- Working knowledge of or willingness to learn data-handling tools like Notepad++ or Google Colab.
- Familiarity with JSON is an advantage.
- Strong interpersonal and organisational skills.
- High attention to detail for financial information and content review.
Responsibilities
- Serve as a primary point of contact for community members and app users, providing responsive, respectful, and inclusive support.
- Organise and facilitate onboarding activities, training sessions, and community engagement initiatives.
- Handle first-level user questions and complaints to resolve issues efficiently.
- Gather and communicate user feedback to project and technical teams.
- Oversee payment transactions and ensure they are processed accurately and on time.
- Monitor budgets, expenses, and invoices in collaboration with project leadership.
- Review app content against quality standards and project guidelines.
- Conduct internal testing of new features to identify bugs and usability concerns.
- Create FAQs, user guides, and training materials for platform users.
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