Referral & Business Development Specialist

South Africa, US Hours (9am-5pm EST)Full-TimeMiddle

Salary30,500 - 33,000 ZAR per month

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Job Details

Experience: 5+ years
Required Skills: Business DevelopmentLead GenerationAccount ManagementRelationship managementCRM

5+ years of experience in business development, sales, account management, or relationship management.
Proven track record of achieving measurable performance results and targets.
Strong verbal communication skills with the confidence to engage with doctors, specialists, and other professionals.
Excellent written communication and administrative skills with the ability to maintain accurate records.
Highly personable with the ability to establish rapport quickly and build trust.
Confident in proactive telephone outreach and consistent relationship follow-up.
Strong organizational skills and ability to work independently to identify new opportunities.
Experience in healthcare, behavioral health, ABA, or therapy services is highly advantageous.
Prior experience with CRM, lead management, or referral tracking systems is highly advantageous.

Identify and build relationships with doctors, specialists, therapists, and community organizations.
Execute proactive outreach via telephone, email, and other channels to generate qualified referrals.
Educate potential partners on services and the referral process to ensure families access support.
Maintain ongoing communication with existing partners to strengthen relationships and encourage consistent referrals.
Manage the full referral lifecycle from initial contact to conversion, ensuring opportunities are tracked accurately.
Track and report on key metrics including outreach activity, referral growth, and conversion rates.
Coordinate internally to assist families in navigating the intake process for services.

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