Documents Voice and Chat Specialist

JobgetherCompliance Operations

India, 6:00 AM–3:00 PM PTFull-TimeMiddle

Salary12,600 - 13,800 USD per year

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Job Details

Experience in trust and safety, document verification, compliance operations, credentialing, customer support, or a similar function.
Exceptional attention to detail and strong analytical skills.
Ability to make timely and well-reasoned decisions when information is incomplete or ambiguous.
Excellent written and verbal communication skills.
Highly organized, dependable, proactive, and comfortable taking ownership of outcomes.
Demonstrated ability to work independently in a remote environment.
Comfortable using tools such as Slack, Google Sheets, and ticketing or task-management systems.
Ability to work a five-day schedule within a seven-day operating model, including Saturday and Sunday availability when required.
Willingness to work the currently planned Monday–Friday, 6:00 AM–3:00 PM PT shift.
Wired internet connection of at least 15 Mbps download speed.
Suitable computer (Intel Core i5 8th Gen/AMD Ryzen 5 2000/Apple M1 or newer, 12 GB RAM minimum).
Noise-canceling headset and a quiet professional workspace.

Engage with workers through phone, chat, and email to resolve discrepancies, verify missing information, and guide them through document submission.
Review documents for completeness, accuracy, integrity, expiration, and compliance with established procedures and applicable standards.
Identify unclear, potentially inauthentic, or non-compliant documents and escalate them according to defined processes.
Follow validation checklists, accurately tag documents, and record outcomes in internal systems.
Maintain accurate notes, update tickets, and document resolution steps clearly and consistently.
Monitor recurring issues and communicate relevant trends or operational insights to management.
Collaborate with Training, Quality Assurance, and subject-matter experts to refine workflows and address systemic issues.

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