Trust & Safety Product Manager
New
J
JobgetherAI-powered consumer platforms
Based in NetherlandsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent professional English
- Required Skills
- Data AnalysisMachine LearningProduct ManagementComplianceA/B testing
Requirements
- Proven experience in product management, Trust & Safety, compliance, safety technology, or a closely related product environment.
- Strong understanding of content moderation and AI guardrails, including the interaction between automation, machine learning, human review, and user reporting.
- Experience translating legal, regulatory, ethical, or safety requirements into practical product requirements and technical solutions.
- Familiarity with risks associated with user-generated content, transactions, and digital interactions on consumer-facing platforms.
- Demonstrated ability to define meaningful metrics, analyze product performance, and use A/B testing, experiments, data analysis, or user research to inform product decisions.
- Experience working cross-functionally with Engineering, AI/ML, Legal, Compliance, Operations, and Customer Support teams.
- Strong understanding of product development and the ability to balance strategic planning with hands-on execution.
- Comfortable working with ambiguity and taking ownership of outcomes without waiting for complete specifications.
- Strong problem-solving skills and the ability to investigate issues, challenge assumptions constructively, identify blockers, and drive solutions through completion.
- Strong communication and collaboration skills, with fluent professional English.
- High level of AI fluency and enthusiasm for experimenting with new AI tools, technologies, and workflows.
- Comfortable working with uncensored AI models and content, including reviewing and discussing sensitive or NSFW material.
Responsibilities
- Define and deliver product initiatives that translate safety policies, legal requirements, incident findings, and user feedback into clear product requirements, acceptance criteria, and engineering work.
- Drive safety initiatives from problem definition and planning through implementation, testing, launch, and continuous improvement.
- Own product improvements for internally developed moderation technologies, including LLM-based moderation and AI guardrails.
- Partner with Engineering and AI/ML teams to improve detection capabilities, moderation rules, thresholds, and interventions across user inputs and AI-generated outputs.
- Lead the product and technical lifecycle of third-party Trust & Safety partnerships, including identifying needs, evaluating providers, managing integrations, testing, rollout, and performance monitoring.
- Establish dashboards, quality-assurance processes, and recurring monitoring to identify emerging risks and measure the effectiveness of safety controls.
- Own red teaming and adversarial testing for moderation systems and product safeguards, including tracking findings through remediation, retesting, and closure.
- Establish and manage Trust & Safety reviews for new features and material changes to existing products, models, and integrations.
- Assess foreseeable misuse, affected users, and appropriate safeguards early in the product design process.
- Coordinate product and engineering responses to significant safety incidents in collaboration with policy, compliance, incident management, and support teams.
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