Digital Sales and Service Representative
New
1
1-800 ContactsVision Care
Train and work remotely from approved states (Utah, North Carolina and Texas), MT (Mountain Time)Full-TimeEntry
SalaryStarting base pay: $15.00 per hour + bonus potential of up to $6/hr
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years minimum customer service experience
- Required Skills
- Problem SolvingCustomer service
Requirements
- High school diploma or GED equivalent.
- 2-3 years of customer service experience.
- Ability to type at least 40 words per minute.
- Technical proficiency and ability to work in a virtual environment.
- Reliable internet connection with download speeds of at least 20 mbps and upload speeds of 10 mbps.
- Private, dedicated, and distraction-free home workplace.
- Ability to multitask and prioritize effectively.
- Availability to work scheduled shifts, including required weekends.
- Positive, driven, and solution-oriented mindset.
Responsibilities
- Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform.
- Consult customers on the best value for their contact lens purchases.
- Reply to incoming emails or MMS from customers as business needs require.
- Proactively communicate and engage with your manager and team members in a virtual work environment.
- Request prescriptions via phone from eye care providers as needed.
- Maintain high performance metrics including revenue per chat, quality, availability, and timeliness.
- Identify and resolve problems to create a positive customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
