Digital Sales and Service Representative
New
1
1-800 ContactsE-commerce, Eye Care
Train and work remotely from approved states (Utah, North Carolina and Texas), Shifts in afternoon/evenings (e.g., 2:30pm-11pm MT)Full-TimeEntry
SalaryStarting base pay: $15.00 per hour + bonus potential of up to $6/hr; United States Remote Salary Range $15 — $21 USD
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Job Details
- Experience
- 2-3 years minimum customer service experience
- Required Skills
- Problem SolvingCustomer serviceMultitasking
Requirements
- High school diploma (or GED equivalent).
- 2-3 years minimum customer service experience.
- Typing speed of at least 40 words per minute.
- Technical proficiency and ability to multitask.
- Reliable internet connection (minimum 20 Mbps download/10 Mbps upload).
- Private, dedicated, and distraction-free workplace.
- Availability for a three-week training period (10 AM – 5 PM MT, M-F).
- Availability for afternoon/evening shifts, including weekends (Saturday preferred).
Responsibilities
- Answer 2-3 incoming customer chats concurrently, totaling roughly 40 chats per shift.
- Consult customers on the best value for contact lens purchases.
- Reply to incoming emails or MMS from customers as business needs require.
- Request prescriptions via phone from eye care providers as needed.
- Identify and resolve customer problems to ensure a positive experience.
- Communicate and engage with the team via one-on-one and team meetings.
- Maintain high performance metrics including revenue per chat, quality, and timeliness.
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