Account Manager (Strategic)
R
RunpodAI Infrastructure
Remote - USAFull-TimeSenior
Salary$160,000 and $280,000 OTE
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Job Details
- Experience
- 6+ years in account management, with at least 2 of those years owning complex accounts
- Required Skills
- NegotiationHubSpotAccount ManagementCRM
Requirements
- 6+ years in account management, with at least 2 of those years owning complex accounts - ideally in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling.
- Track record owning and growing a concentrated book of large, complex strategic accounts (multi-million-dollar, ideally $50M+ relationships) with executive stakeholders as opposed to high-volume portfolios.
- Multi-year, seven-to-eight-figure renewal and expansion negotiation experience.
- Strong technical acumen and executive presence - equally credible with developers/ML engineers and C-suite buyers.
- Proactive, consultative operator who drives expansion and innovation, not just issue resolution.
- Comfortable partnering closely with technical field teams to turn technical wins into commercial expansion.
- Excellent negotiation, communication, and presentation skills across technical and business audiences.
- Strong command of account health and revenue metrics (NRR, expansion, churn, usage), with CRM discipline and accurate forecasting.
- Successful completion of a background check.
Responsibilities
- Own a concentrated portfolio of Runpod's largest strategic accounts (typically fewer than 20), carrying the relationship, retention, and expansion for each.
- Operate a high-touch engagement model - monthly (or more frequent) executive and technical touchpoints, deep account planning, and multi-year growth strategies.
- Partner day-to-day with each account's dedicated Forward Deployed Engineer to align technical outcomes with commercial expansion.
- Be proactive and innovation-led: don't just resolve issues - bring new Runpod capabilities, roadmap, and ideas that drive new use cases and increased spend.
- Drive large, complex renewals and expansions; negotiate high-value, multi-year commercial terms, pricing, and SLAs.
- Build executive relationships and run strategic business reviews on ROI, roadmap alignment, and future capacity planning.
- Serve as the voice of your strategic customers internally - influencing product, engineering, and supply priorities on their behalf.
- Own accurate forecasting, account plans, and health/expansion metrics (NRR, expansion revenue, sentiment) in the CRM, and report to leadership.
- Travel periodically to visit your strategic accounts and represent Runpod at key industry moments.
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