Training Specialist
A
AiraloTravel Tech
PhilippinesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced English
- Required Skills
- ZendeskCoaching
Requirements
- Proven hands-on experience in a training or learning design role, preferably in a customer support environment.
- Strong understanding of instructional design principles and adult learning theory.
- Excellent facilitation, coaching, observation, and presentation skills, including remote delivery.
- Ability to create clear, practical training materials for immediate production application.
- Advanced English proficiency (verbal and written).
- Proven ability to learn new processes quickly and translate them into actionable training.
- Ability to work within defined scope and escalate decisions appropriately.
- Advanced organizational and follow-through skills.
- Experience with tools such as Genially, Google AI Studio, or Google Apps Script (nice to have).
- Familiarity with Zendesk or similar support tools (nice to have).
- Prior experience in telecommunications or eSIM-related environments (nice to have).
Responsibilities
- Design and develop training programs, refreshers, onboarding modules, job aids, and assessments for internal support teams and vendor partners.
- Convert complex workflows, SOPs, and product changes into clear, practical, learner-friendly materials.
- Facilitate training sessions, onboarding programs, and practice-based learning activities for internal and vendor audiences.
- Participate in Train-the-Trainer (TTT) sessions to prepare vendor trainers.
- Observe vendor-led training and document feedback on delivery quality against standards.
- Use QA findings, CSAT signals, and ticket trends to identify training gaps and recommend interventions.
- Coordinate logistics, timelines, and communications with stakeholders regarding training readiness.
View Full Description & ApplyYou'll be redirected to the employer's site
