Senior Manager, Operations Transformation
New
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Mission LaneFintech
Remote, United StatesFull-TimeManager
Salary$136,000 - $162,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementCross-functional Team LeadershipChange ManagementProcess improvementData analytics
Requirements
- 5+ years of program or project management experience
- 5+ years of operations leadership, including contact center or customer operations
- Strong foundation in strategy development
- Track record of driving results through cross-functional teams in ambiguous environments
- Structured, data-driven problem solver with a bias for action
- Comfortable owning transformation work without a playbook
- Ability to travel approximately four times a year for two to five days at a time
- Experience implementing or overseeing technology or process changes (e.g., AI, automation) preferred
- Background in financial services or consumer-facing products preferred
Responsibilities
- Prioritize the problems worth solving and size them for Mission Lane's context.
- Evaluate vendors and solutions, and build the business case for the ones worth pursuing.
- Sequence the work and partner with Product, Engineering, Operations, and vendors to move the work forward.
- Deliver outcomes that matter, including cost, quality, and customer experience.
- Establish the governance to sustain and improve the work.
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